Delete your Floobly account

Without the app

If you no longer have the app or can't sign in, email floobly-support@stratpollen.com from the email address you use for Floobly, with the subject "Delete my Floobly account". We'll delete your account within 30 days and reply when it's done.

What is deleted

• Your Floobly sign-in account (Firebase Authentication: email, name and user ID).
• The usage counters, plan, credits, streak and invite data Floobly's server keeps for your account, and the links between your account and your installs.
• Your Help & support messages and our replies.

What isn't affected

• Your chats live only on your phone. Clear them in the app, or uninstall Floobly to remove them.
• Subscriptions are managed by Google Play. Deleting your account doesn't cancel a subscription: cancel it in Google Play ▸ Payments & subscriptions.
• Costumes you bought stay with your Google Play account and come back if you reinstall.
• Answers you rated are stored without your account ID and are deleted automatically after 90 days. A scrambled phone key used only to stop abuse of free limits is kept so that reinstalling doesn't reset them; it can't be turned back into your phone's ID.
• Payment records kept by Google Play follow Google's own retention rules.